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Salesforce Certified Business Analyst Sample Questions:

1. Which element of the storytelling process for UX is described here: "A hurdle that makes it difficult for your heroes to succeed on their journeys."

A) Challenge
B) Monster
C) Victory
D) Helper

2. Northern Trail Outfitters (NTO) wants to address a recent group of complaints it received from the service team The NTO Salesforce team was alerted Chat the current routing process is preventing cases from reacting the correct service team without manual intervention.
Which action should the business analyst take to best understand and document the and recommend a future state?

A) Organize a brainstorming session with service team leadership.
B) Review individual surveys and questionnaires from the service team.
C) Engage in a live process modeling exercise with the service team.

3. Universal Containers is nearing the launch date for its new Salesforce Loyalty Management program. The business analyst (BA) has ensured the user acceptance testing (UAT) plan has the proper test scripts.
What is another important item the BA should look for in the UAT plan?

A) Timelines
B) Process maps
C) Estimated cost

4. Which step should a business analyst take to establish credibility and covert empathy with stakeholders during discovery sessions for a new Experience site?

A) Ensure the workshop schedule consider tome zone and language differences.
B) Describe work with other companies that has solved similar problem.
C) Reiterate the project objectives and the KPIs that will be tracked.

5. Northern Trail Outfitters (NTO) has moved its inventory systems to Salesforce to track the clothing it manufactures and sells. As a part of this project, NTO wants to implement several features which will also improve how its inventory is restocked. In order to manage the discovery phase of the project, the project team plans to hire a business analyst (8A).
What should a BA do to be successful during the first phase of the project?

A) Elicit requirements, create flows and process diagrams, and understand business analytics.
B) Elicit requirements, build automation, and deploy a solution,
C) Architect a solution, configure a sandbox, and build a proof of concept.

Solutions: