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WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. Three employees meet face-to-face to identify a problem and resolve it through open discussion. Which type of conflict resolution technique is this?

A) Smoothing
B) Devil's advocate
C) Problem solving
D) Compromising

2. What is a characteristic employed by transactional leaders?

A) Provides vision and sense of mission
B) Promotes intelligence and rationality
C) Promises rewards for good performance
D) Instills pride and gains trust

3. A is ambitious and cheerful at work. Which type of values are these?

A) Determinate values
B) Terminal values
C) Instrumental values
D) Intermediate values

4. A project team was formed to complete a specific project. At the end of the first 6 months, the team was unable to deliver the results. The main cause was several team members spending significant time mistakenly working on the same tasks. Which role of a team lead is most useful in the given case?

A) Planner
B) Coordinator
C) Motivator
D) Controller

5. If a work group's goal is to share information, what is a work team's goal?

A) To maximize individual inputs
B) To create collective performance
C) To maximize random and varied skills
D) To reduce costs

Solutions: