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Nokia SDM Certification - PS NSOP Sample Questions:

1. Which description is MOST descriptive of Network Operations in an Operator organisation?

A) Network Operations is managed by the Chief Technical Officer or equivalent and is the part of the organization responsible for matters of a technical nature including repairing the network to the quality standards agreed with their customers.
B) Network Operations provides the management of the operated network and all events that may cause any disruption of service to end users or cause it to be in a jeopardous state. It follows that the overriding delivery objective is to provide the quality of service as defined by the business and promised to the end users.
C) Network Operations is the part of a customer's organisation that manages the Network Elements to ensure they are maintained and operative at all times to provide the quality of service promised to the end-users.
D) Network Operations is part of the Outsourced services and is responsible for managing all the NwOps functions: Fault Management; Configuration Management; Performance Management; Security Management; OSS Administration; Maintenance, It does not include but Network Planning activities.

2. Why is the Operations Model important for the Outsourcing business?

A) NSN is the only supplier in the market who has a standardized delivery model to reduce
costs and improve the service quality via standardization.
B) The Operations Model is based on a industry standard and reduces cost and improves the service quality via standardization.
C) The Operations Model is a integrated approach including functions/organizations, processes, performance metrics (SLA/OLA), OSS systems and needed infrastructure topics to reduce costs and improve the service quality via standardization.
D) The Operations Model describes processes to the detailed level needed to reduce costs and improve the service quality via standardization.

3. You have a Trouble Ticketing system that has a limited capability, which other function can you use to assist you when calculating the SLA?

A) OSS Management
B) Fault Management
C) Configuration Management
D) Performance Management

4. You are supporting the HWS set-up for a MV Outsourcing delivery. Which statements covers the MOST critical requirements for successful delivery?

A) Clearly defined SOR with customer written into the contract.
B) Clearly defined SLA's and SOR with achievable MTBF KPI commitments.
C) Contract with the HWS providers and clear implementation plan to ensure HW swaps are on time.
D) Clearly defined SOR with all relevant parties and SLA's aligned to the Outsourcing contract.

5. In an MS outsourced deal, what are the 3 key functions typically retained by the Operator?

A) Strategic planning, Marketing and Network Planning.
B) Strategic planning, Capacity Planning and Customer Care.
C) Strategic planning, Marketing and Billing.
D) Marketing, Sales and Customer Care.

Solutions: