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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:

1. A customer's HP Care Pack Service will expire in four months.
What should you recommend that this customer purchases?

A) HP Device Media Retention Services to allow the customer to retain data that would otherwise be lost upon expiration of the HP Care Pack Service
B) OHP Post Warranty Support Services as soon as possible to ensure continued protection of the customer's existing personal devices
C) HP Post Warranty Support Services no earlier than the last 90 days of the existing coverage period and no later than 30 days after the existing coverage period has expired
D) HP Collaborate Services to help the customer's employees avoid unexpected technical problems after coverage from the HP Care Pack expires

2. The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond?

A) Explain that customers who purchase and register HP Premium+ Support receive proactive alerts about device issues and automated case creation.
B) Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received.
C) Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
D) Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.

3. Match the HP Active Care journey with the responsive party for each required action.

Solutions: